Bruce always adhere to the customer as the center, with a unified service image, friendly service attitude, high-quality service team, professional service level, to achieve efficient and active service for customers.
1000
Dealer service networks
3000
Service Technicians
365*24
Full-time service
Service Response The service response
1day
Support accessories for common maintenance333
1week
On-site technical support1
24444
Complaint Resolution
4hours
Problem solving
30minutes
Dealer service networks
Training System
Training Content
Mechanical theory and combat maintenance of lockstitch/overlock/interlock/special machines, electric control maintenance theory and combat maintenance, template machine operation and maintenance,template machine technology and template drawing
Faculty Force：
18位
专业讲师
9years
Offline professional training classes
3years
Online professional training courses
100期
Training classes
1000位
Graduate students
10万
Audiences
Service Activity Service activities
Service inspection
Improve quality and efficiency upgrade the experience continuously
Service Day
On-site multiple value services Waiting for you to experience
Practice internal skills
Systematic training Provide better service
Appraise service star company
Build star-class service set examples with good quality
Appraise service star Technician
Gather the strength of good example arouse service enthusiasm
Spare Parts Supply parts supply
Customer-centric
Commit to supply accurate spare parts timely,To support customers for parts procurement and service needs to the greatest extent
Purchase
Formalized, systematic procurement channels, strict supply system assessment, product quality and stability are guaranteed
Quality testing
Strict testing standards, quality control, quality "zero defects", to ensure the best sewing performance of machine
Supply
Product life cycle management, sufficient spare parts, complete categories of spare parts, to ensure the timely supply of spare parts, the later service is guaranteed
Dealer service networks
Product catalogue
Service supporT
